Root Adventures Shop: Shipping and Returns Policy

We offer refunds and/or exchanges within the first 90 days of your purchase.

Eligibility for Refunds and Exchanges:

• Your item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• Only regular-priced items may be refunded, sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged.

The following are exempt from refunds:

• Gift cards

Partial refunds are granted (if applicable)

• Any item not in its original condition is damaged or missing parts.

• Any item that is returned more than 90 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

• If you have done all of this and you still have not received your refund yet, please contact us.

Shipping

• You will be responsible for paying for your own shipping costs for returning your item.

  Contact us at Info@RootAdventures.com to get started.